Last Updated: February 2026

Open Loop Communications Private Limited (doing business as Ninternet) (“Ninternet”, “we”, “our”, or “us”) is committed to protecting your personal data and maintaining transparency about how we collect, use, store, and protect information.

This Privacy Policy explains how we handle personal data when you use Ninternet services, including our mobile application, websites and portals, router software, and partner-enabled connectivity services.

 

1. Company Information

Legal Entity: Open Loop Communications Private Limited

Registered Address:

D. No. 6-15-12, East Point Colony, L B Colony, Visakhapatnam – 530017, Andhra Pradesh, India

Contact (Privacy / Legal): contact@ninternet.net

We do not currently appoint a dedicated Data Protection Officer. All privacy matters are handled through the above contact.

 

2. Scope of This Policy

This Privacy Policy applies to:

• Ninternet mobile applications, websites, and portals 

• Ninternet subscription services and account management 

• Ninternet router software, device onboarding, and network platform 

• Speed test and diagnostics features 

• Customer support interactions and communications 

• Partner-enabled connectivity services delivered through ISP partners

 

3. Data We Collect

We collect only the data necessary to provide, secure, and improve Ninternet services. The categories below describe what we may collect depending on how you use the service.

 

3.1 Account Information

May include:

• Phone number 

• Email address 

• Name (if provided) 

• Age and gender (optional, if provided)

 

3.2 Address and Service Eligibility

We may collect your address (or a service address) when needed to (a) check service availability, (b) support ISP partner eligibility or verification workflows, and (c) meet applicable legal or regulatory requirements. If address collection is not required for a particular flow, we will not request it. 

 

3.3 Device, Router, and Identifier Information

May include:

• Device identifiers (for example, device model and OS version) 

• Router hardware identifiers and firmware version 

• Connectivity diagnostics and network performance metrics 

• MAC address used for network authentication (entered by you, for example, for device onboarding or access control)

Important: We use MAC address information solely for network authentication, security, troubleshooting, and fraud/abuse prevention. We do not use MAC addresses for advertising tracking or profiling. 

 

3.4 Location Information (Nearest Hotspot)

We may collect location information to help you find and connect to the nearest hotspot or compatible network and to improve service availability mapping. Location collection is controlled by your device permissions. Where required, we request your permission before accessing location. 

Depending on your settings and device, location may be: 

• Approximate location (for example, derived from network information) 

• Precise GPS location (only when you grant permission) 

We do not use location for advertising.

 

3.5 Network Usage Metadata, Diagnostics, and Speed Tests

We may collect technical metadata such as:

• Session timestamps, connection events, and routing diagnostics 

• Data volume usage and network quality metrics 

• Speed test results (for example download speed, upload speed, latency, jitter) and related diagnostics 

• IP address and approximate network information as part of connectivity and speed testing (where technically necessary)

Important: Ninternet does not inspect, read, or store the content of your internet traffic (for example, web pages visited or message content).

 

3.6 Subscription and Billing Data

May include subscription status, plan details, and payment status. Billing and payment processing may be handled by an ISP partner or third-party payment provider; in such cases we may receive limited status information (for example, whether your plan is active) rather than full payment instrument details.

 

3.7 Support and Communications

If you contact support, we may collect:

• Support tickets and issue descriptions

• Chat or email communications

• Diagnostics you choose to share with us to resolve an issue

 

4. What We Do Not Collect or Do

Ninternet:

• Does not read or store the content of your internet traffic 

• Does not sell personal data 

• Does not use third-party advertising trackers or third-party tracking cookies in the app 

• Does not collect advertising ID for targeted ads (unless we clearly tell you and you opt in where required)

 

5. How We Use Your Data

We use personal data to: 

• Provide and maintain connectivity services and account features 

• Authenticate devices and manage access control for the network 

• Help you discover nearby hotspots and improve connection selection 

• Run speed tests and show results, and improve network reliability 

• Detect, prevent, and investigate fraud, abuse, and security incidents 

• Provide customer support 

• Comply with applicable legal and regulatory obligations (including telecom and security requirements such as Department of Telecommunications (DoT) logging obligations, where applicable) 

During pilots or analytics programs, we may use aggregated or de-identified insights to improve network performance and platform reliability.

 

6. Legal Basis for Processing (India DPDP Act)

Where the India Digital Personal Data Protection Act, 2023 (DPDP Act) applies, we process personal data based on one or more of the following legal bases: 

• Consent: for example, when you allow location access or provide optional profile details. 

• Contract / Service Necessity: to create accounts, deliver connectivity features, run speed tests, and provide support. 

• Legitimate Uses / Reasonable Purposes: for security, fraud prevention, and service improvement consistent with user expectations. 

• Legal Obligation: to meet applicable laws and regulatory requirements, including retention of certain network/security logs where required. 

 

7. Data Sharing and Disclosure

We do not sell personal data. We may share limited data with:

• Infrastructure providers: for example cloud hosting and storage providers (such as AWS). 

• Business tools: email and CRM platforms used for service communications and support. 

• ISP partners: where necessary to deliver partner-enabled connectivity services (for example, plan status validation or operational support). 

• Legal and safety requests: when required by law, court order, or to protect the rights, safety, and security of users, partners, and Ninternet. 

• Corporate events: if Ninternet is involved in a merger, acquisition, financing, or asset sale, subject to appropriate safeguards. 

All service providers and partners are required by contract to maintain appropriate confidentiality and security measures and to process data only for authorized purposes.

 

8. ISP Partner Data Handling

Ninternet operates in partnership with ISPs. In many cases, ISP authentication and subscriber validation (and billing, where applicable) occur directly through ISP systems. ISP partners may have their own privacy policies and terms that govern their handling of your data. Ninternet processes only the data necessary to deliver our platform services.

 

9. Permissions and User Controls

Our app may request device permissions to enable key functionality. For example:

• Location permission: used to locate nearby hotspots and improve connectivity selection. You can disable location in your device settings; some hotspot features may be limited without it. 

• Network access/state: used to connect to networks, run diagnostics, and perform speed tests.

 

10. Data Retention

We retain data only as long as necessary for the purposes described above, unless a longer retention period is required by law (including telecom regulations), or for security, fraud prevention, or dispute resolution.

 

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11. Your Rights and Choices (DPDP Act)

Subject to applicable law, you may have the right to:

• Request access to your personal data 

• Request correction of inaccurate or incomplete data 

• Request deletion of personal data (subject to legal or regulatory retention obligations) 

• Withdraw consent where processing is based on consent (for example location access) 

• File a grievance or complaint

Deletion requests: If you request deletion, we will delete or de-identify personal data where feasible. However, we may retain certain records (for example network/security logs and access-control records) for the period required by law (including DoT and other lawful logging obligations), to comply with lawful requests, and to protect against fraud, abuse, or security incidents. Where retention is required, we restrict access and use the data only for those purposes.

Requests can be sent to: contact@ninternet.net

 

12. Data Security

We use reasonable, industry-standard safeguards designed to protect personal data, including encryption in transit, access controls, security monitoring, and secure cloud hosting environments. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

 

13. Children and Family Plans

Ninternet services are not intended for children unless enabled through family subscriptions managed by an adult. Where required by law, we may request verifiable parental or guardian consent before processing a child's personal data.

 

14. International Data Transfers

If Ninternet expands globally, personal data may be processed in secure infrastructure outside India, subject to applicable legal requirements and appropriate safeguards.

 

15. Security Incidents and Notifications 

If we become aware of a data breach that affects your personal data, we will take appropriate steps to investigate, mitigate harm, and make notifications where required by applicable law and regulatory guidance.

 

16. Policy Updates

We may update this Privacy Policy periodically. Material updates will be communicated via website notice and/or in-app notice and email where appropriate. The 'Last Updated' date at the top indicates when this Privacy Policy was last revised. 

 

17. Contact and Grievance Redressal

For privacy requests, deletion requests, or grievances, contact us at:

Email: contact@ninternet.net

Please include sufficient information to verify your request. We may ask you to confirm ownership of the account or device before processing certain requests. 

 

18. Platform Compliance References (Google Play)

If you access Ninternet via Google Play, we also comply with applicable Google Play policies and requirements, including transparency and disclosure obligations:

• Google Play Developer Program Policies: https://play.google/developer-content-policy/ 

• User Data Policy (Play Console Help): https://support.google.com/googleplay/android-developer/answer/10144311 

• Google Play Terms of Service: https://play.google.com/about/play-terms/ and https://play.google.com/about/play-terms/eea/ 

• Google Play Developer Distribution Agreement: https://play.google/developer-distribution-agreement.html

 

Our Privacy Promise

• We do not read your internet content. 

• We do not sell your personal data. 

• We collect only what is needed to run and secure the network. 

• We design for privacy by default and aim for transparent controls.